We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have beverages and the latest fashion magazines waiting. Our retail area of products is also available for browsing and shopping.
Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest. If we have to cancel your appointment due to tardiness 100% of the service will be charged. In the event of a same day cancellation 100% of the service will be charged.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused product that was purchased in our salon for another product, though promotional pricing will not be extended.
For the safety and sanitation of our guests MIXD.Salon kindly ask that you come alone to your appointment please, no additional guest, children, or pets permitted.
Cell phones and electronic devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and payments:
MIXD.Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.
Card on File
In order to schedule an appointment a credit card is required to be kept on file. MIXD.Salon reserves the right and will charge the credit card on file in the event of a missed appointment.